Matemine Privacy Policy

Effective: January 1, 2020

1 - Introduction

Welcome to Matemine. (“Matemine”, "we", "us" and "our"). Matemine provides software and services that improve your email communication and organization, helping team work better together. The “Websites” means Matemine’s websites (including without limitation www.matemine.com, api.matemine.com and any successor URLS, mobile or localized versions and related domains and subdomains), and the “Services” means Matemine’s products, applications and services, in each case in whatever format they may be offered now or in the future. As you use the Services, we collect and process information from and about you in order to provide you with access to the Services, enhance your experience while using the Service, and communicate with you.

2 - Applicability of this Privacy Policy

This policy (the “Privacy Policy”) applies to your use of the Services and other interactions (e.g., customer service inquiries) you may have with Matemine. If you do not agree with this Privacy Policy, do not access or use our Services. A separate agreement (the “Customer Agreement”) may be in place between your organization and Matemine that governs delivery, access and use of the Service by users who are authorized by your organization to use its instance of the Service (such Customer-specific instance of the Service is referred to herein as the “Customer Workspace”). The entity who enters into the Customer Agreement with Matemine controls the Customer Workspace used by its authorized users and may set certain rules related to your utilization of the Service, including limitations regarding which third party applications you can connect to via the Service. If you have questions about your organization’s specific Service settings and practices you should contact them directly.

3 - Personal Data We Collect

Account Registration Data That You Provide To Us

When you register for a Matemine account you are required to provide certain personal information (the “Personal Data”), such as your name, and email address, and telephone number, as well as other information that you voluntarily choose to add to your account profile, like a profile photo. If you choose to register for an account utilizing your credentials from a third party service (such as Google or Microsoft), then your name and email address will be provided to us as permitted by your profile settings within that third party services. If you are registering for a paid account you will also be required to provide payment information, such as payment card details (collected by our payment service provider), and Single Sign On (SSO) SAML 2.0 credentials. We will inform you, when requesting your Personal Data, if certain data must be provided or if it is optional. We will also inform you of the consequences should you not wish to provide this data. We also collect the information that you may choose to submit to our customer support team, for example regarding a question you have or a problem you are experiencing with our Services. This may include your contact information, a summary of the problem you are experiencing and any other documentation or information that would be helpful in resolving the issue (which, at your option, may include Personal Data).

Automatically Collected Data

When you interact with Matemine through the Services, we automatically collect information about you through cookies (small text files placed on your device), mobile device identifier and other technologies. Please read the “Cookies” section below to learn more about how we use cookies and other technologies. When you visit our Websites, our servers record information (“log data”), including information that your browser automatically sends whenever you visit the Website. This log data includes your Internet Protocol (“IP”) address (from which we understand the country you are connecting from at the time you visit the Site), browser type and settings, and the date and time of your request.

Data From Your Google Account

In order to perform tasks that are part of the "Matemine for Gmail" service, we ask you to consent to grant access rights to the Gmail application from your Google account. Doing so provides us with access to your email account(s) and the content included therein. You authorize this access by agreeing to this Privacy Policy and providing any consent required by your email provider. The content of your emails is never read or exploited. Only two pieces of data are used and sent to our services to be stored on our servers for the proper functioning of the services.

  • Your e-mail address, to identify you with our services
  • The "Message-ID" technical data to uniquely identify your emails and make the link with emails received from or sent by your contacts (More information on this data detailed on RFC 2822)

"Matemine for Gmail" use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

4. How We Use Your Personal Data.

We collect Personal Data for the following purposes:

To Provide The Services And Manage Your Access To And Use Of The Services

We use information about you to provide the Services to you, including to register you for the Services, process transactions with you, authenticate you when you log in, provide customer support, and operate and maintain the Services.

To Communicate With You About The Services And Provide You With Customer Support

We use your contact information to communicate with you about the Services, respond to your customer support questions and requests, and to provide you notices regarding the Services (including notices about your account, product update announcements, security alerts, administrative notifications and the like). In connection with providing you with customer support, we may also use the information we automatically collect and information that you provide to us and consent for us to view and utilize as part of a support request so that we can respond to your request, analyze information related to your support request, and to repair or improve the Services. We may also provide you with tailored communications that are based on your interactions with the Services. For example, certain actions you take may trigger a third-party app suggestion or we may communicate with you as you begin using the Services to assist you as you learn to be proficient in your use of the Services. These communications are fundamental to the Services and in most cases you cannot opt out of them. If an opt out is available, you will find information about how to opt out in the communication itself or in your account settings.

For Research And Development to Improve our Service

So that we can continually improve the functionality of our Services, we utilize our collective learnings about the way users interact with and use the Services, as well as feedback provided directly to us, to troubleshoot issues, fix bugs, enhance functionality, and identify areas for integration and improvement of the Services.

To Market And Promote Our Services

We use your contact information and information about how you use the Services to communicate directly with you, including by sending you newsletters, promotions or information about current and future products and services. You may opt out of receiving such communications at any time by (i) clicking the unsubscribe link included in all the emails you receive or (ii) contacting us as indicated in Section 11 below (“Contact”).

For Safety And Security

We use information about you and the way in which you use the Services to verify and authenticate accounts and activity, monitor for suspicious or fraudulent activity and identify violations of our Services policies.

To Protect Our Legitimate Business Interests And Legal Rights

Where required by law, or where we think it is necessary to protect our legal rights and interests or the legal rights and interests of others, we use information about you in connection with legal claims, compliance and regulatory functions. If you ask us to delete your data or to be removed from our marketing lists and we are required to fulfill your request, we will keep basic data to identify you and prevent further unwanted processing. As used above, “legitimate interests” means our interests in conducting our business and managing and delivering the best Services to you. We will not use your Personal Data for activities where the impact on you overrides our interests, unless we have your consent or those activities are otherwise required or permitted by law.

With Your Consent

We use Personal Data about you where you have given us consent to do so for a specific purpose not listed above. For example, with your permission we may publish testimonials or featured customer stories on our Websites to promote the Services, including names and profile photo of representatives of our customers alongside the testimonial. While providing our Services, we may collect on behalf of our customers information related to our customers’ employees, business partners and other individuals. Our use of such information on behalf of our customers is governed by our Customer Agreement with that customer and the customer’s own privacy policies. We are not responsible for the privacy policies or privacy practices of customers or other third parties.

5 - How We Share Your Personal Data

In order to provide you with the Service and operate our business effectively, we may need to share your Personal Data with certain third parties and service providers. This section explains when and why we share your information.

Sharing With Third Party Service Providers for Business Purposes

We may share your Personal Data with third party service providers for business purposes. This Personal Data may include personal such as your email address, and internet or other electronic network activity information (such as your IP address, type of browser, version of operating system, carrier and/or manufacturer, device identifiers, and location data. We disclose these categories of Personal Data to service providers who assist us in fulfilling the following business purposes: Maintaining and delivering the Service (including hosting, back-up and other IT service providers, billing and payment processing services), Providing you with customer service, Detecting and preventing fraud, Analyzing and improving the Service (including via website analytics and data science service providers) Providing marketing and advertising services for Matemine (including digital advertising services, CRM services, and marketing and sales software solutions).

6 – Cookies and Similar Technologies

Cookies are small text files that are placed on your computer or mobile device when you visit a website, mobile app or use an online platform. Cookies and similar technologies  are widely used by online service providers to facilitate and help to make the interaction between users and websites, mobile apps and online platforms faster and easier, as well as to provide reporting information. For more information about cookies and their impact on you and your browsing visit  www.aboutcookies.org Cookies set by the website and/or mobile app and/or platform owner (in this case, FrontApp) are called "first party cookies". Cookies set by parties other than the website and/or mobile app and/or platform owner are called "third party cookies". Third party cookies enable third party features or functionality to be provided on or through the website and/or mobile app and/or platform (e.g. like advertising, interactive content and analytics). The parties that set these third party cookies can recognize your computer or device both when it visits the website and/or mobile app and/or platform in question and also when it visits certain other websites and/or mobile apps and/or platforms. By choosing to use our the Websites after having been notified of our use of cookies in the ways described in this Privacy Policy, and, in applicable jurisdictions, through notice and unambiguous acknowledgement of your consent, you agree to such use.

Why Do We Use Cookies?

We use first party and third party cookies for several reasons. Some cookies are required for technical reasons in order for our Websites and/or App and/or platform to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Websites and/or App and/or platform. Third parties serve cookies through our Websites and/or App and/or platform for analytics and to help us deliver ads, measure the performance of those ads, and make them more relevant to you.